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Contact Diwa Pay

Need help with your account, a trade, or a payment issue? We are here to help — reach us through any of the channels below.

How to Reach Us

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In-App Support (Primary) The fastest and most secure way to get help. Open Diwa Pay → tap Support Center → describe your issue with screenshots. Response time: under 4 hours.
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Official Telegram Channel Join our official Telegram group for platform updates, announcements, and community discussions. Never share your login details in Telegram.
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Website Visit diwapay.org for the official guide, download link, and all platform information.
Open App → Contact Support ✈ Join Official Telegram

What We Can Help With

  • Token purchase or sell order issues
  • Payment not received after completing a sale
  • Linking Paytm, Google Pay, PhonePe, or MoneyView
  • USDT selling questions
  • Account registration or login problems
  • Referral bonus not showing
  • Reporting suspicious activity or scam attempts
  • General questions about how Diwa Pay works

How to Use In-App Support

  1. Open the Diwa Pay app on your phone.
  2. Go to your Profile and tap Support Center.
  3. Describe your issue clearly. Attach screenshots of the trade or transaction in question.
  4. Submit your query — our team will respond within 4 hours.
⚠️ Diwa Pay will never contact you by phone call, SMS, or ask for your OTP, password, or UPI PIN. Any person claiming to be Diwa Pay support outside the official app is a scammer — report them immediately.

Dispute on a Trade?

If you completed a sell order but the buyer has not paid, or the payment amount is incorrect:

  • Do not confirm receipt on the app until you have physically verified the payment in your Paytm, Google Pay, PhonePe, or MoneyView app.
  • Tap the Appeal button on the trade screen to freeze the transaction and escalate it to support.
  • Our team will investigate and resolve the dispute with both parties.